General Terms and Conditions

Parking Space Usage Conditions – Parkhaus Graz

1. General Provisions

The use of the parking spaces in the Parkhaus Graz (hereinafter referred to as the “parking space”) is only possible if a usage contract is concluded. This contract is concluded between Parkhaus Graz GmbH (hereinafter referred to as the “operator”) and the customer. The contract is concluded when the customer pays the parking fees via the operator’s website (www.parkhaus-graz.at).

The usage contract is not subject to the provisions of the Tenancy Law (MRG).

By concluding the contract, the customer declares his agreement to these terms of use.

2. Contract content and use of the parking lot

Upon conclusion of the contract, the customer is granted the right to park a roadworthy vehicle in a free, marked parking space. Any restrictions, such as reservations or parking time limits, must be observed. Disabled parking spaces may only be used by authorized persons with a valid disability card in accordance with Section 29b of the Road Traffic Act.

The customer is not entitled to a specific parking space unless a written agreement has been made with the operator beforehand. The Road Traffic Act (StVO) applies analogously to the parking lot area. The customer is obliged to adhere to all traffic regulations, such as maximum speeds. Vehicles without police license plates may only be parked with the written permission of the operator.

Please note that the operator assumes no responsibility for the parking of vehicles or for valuables that remain in the vehicle.

3. Liability and compensation

The operator is not liable for damage caused by third parties, theft, burglary or damage, regardless of whether they entered the car park with or without authorization. Liability for damage caused by technical defects or errors by the operator or its employees only exists in the event of intent or gross negligence.

Damage caused by force majeure or intangible damage (such as loss of profit) is also subject to the exclusion of liability.

The customer is obliged to lock his vehicle properly and leave the car park immediately. A longer stay in the vehicle or on the parking area is not permitted.

The instructions of the car park staff must be followed to ensure smooth operation. If damage occurs to car park facilities or other vehicles, this must be reported to the operator immediately.

4. Fees, operating hours and booking processing

The current parking rates, fees and operating hours can be viewed on the operator’s website (www.parkhaus-graz.at) and on the booking platform (https://parkhaus-graz.arivo.app).

The operator works with Arivo GmbH to process bookings and payments. The customer agrees that his personal data will be passed on to Arivo GmbH for booking processing and payment. The operator assumes no responsibility for the data protection regulations or services of Arivo GmbH.

Access, entry and exit are only possible during operating hours and with the appropriate authorization (vehicle license plate). There is no charge for exiting immediately after entry. Personal data is stored as part of the booking and the customer agrees to this storage.

5. Parking and vehicle parking

Vehicles must be parked in the designated, marked parking spaces without blocking other vehicles or reserved spaces, such as disabled parking spaces. If more than one parking space is used, double the rate must be paid.

Parking vehicles with technical defects or without roadworthiness is prohibited. The following is also prohibited:

  • Parking accident vehicles or wrecks.
  • Washing vehicles.
  • Storing leaking liquids or pesticides.

If a vehicle is parked in a way that obstructs traffic or outside of a marked parking space, the operator is entitled to move the vehicle at the customer’s expense.

6. Maximum parking time and removal of the vehicle

The maximum permitted parking time is 30 days, unless a separate agreement has been made (e.g. for long-term parking).

The operator is entitled to remove a vehicle at the customer’s expense if:

  • the maximum period has been exceeded (after appropriate notification),
  • the parking fee exceeds the value of the vehicle,
  • the vehicle endangers operations due to safety defects,
  • the vehicle has been parked without a valid booking or police registration,
  • the vehicle has been parked illegally or in a reserved parking space.

In these cases, the operator can secure the vehicle until all costs incurred have been paid. If the vehicle is worth less than EUR 2,000, the operator is entitled to sell it.

7. Special features of parking and behavior

Vehicles must be roadworthy and properly registered at the time of parking. The removal of license plates for the purpose of re-registration is only permitted with the written permission of the operator.

A processing fee of EUR 500 will be charged for providing an incorrect license plate when booking or during use.

The following behavior is expressly prohibited:

  • Smoking or handling open flames.
  • Parking explosive or flammable materials.
  • Maintenance work such as refueling or battery maintenance.
  • Leaving the engine running unnecessarily or honking the horn for no reason.
  • Parking vehicles with leaking operating fluids or expired registrations.

Parking vehicles on pedestrian paths, in front of emergency exits or in the area of ​​movement of doors and gates is also prohibited. Attaching bicycles or similar objects to vehicles is also prohibited.

8. Operator’s right of retention

The operator has the right to retain the vehicle as security for outstanding claims, including by immobilizing the vehicle, until all payments have been settled.

9. Behavior in the event of a fire

In the event of a fire, the fire brigade (122) must be alerted immediately. The exact location of the fire and the number of possible injured people must be stated. The instructions for fire prevention and evacuation must be observed.

10. Severability clause

If a provision of these terms of use is invalid, the validity of the remaining provisions remains unaffected. The contracting parties undertake to replace the invalid provision with a valid one that comes closest to the economic purpose.

11. Place of performance and jurisdiction

The place of performance and jurisdiction for all disputes arising from this contract is Graz. Austrian law applies exclusively.